Question 1

What services does Aviva Digital offer?

Accepted Answer

We offer 18 services across three disciplines: Digital Marketing (social media management, AI-powered marketing, Meta Ads), Creative & Content (graphic design, video filming & editing, copywriting, AI image/video generation), and Web & Development (custom websites, e-commerce, SaaS solutions, hosting). Everything under one roof - no handoffs, no gaps.

Question 2

How long does it take to start seeing results?

Accepted Answer

Social media and paid ads campaigns typically show measurable engagement within the first 30 days. SEO and organic brand building take 3–6 months to compound. Web projects are delivered in 2–6 weeks depending on scope.

Question 3

Do you work with small businesses or only large companies?

Accepted Answer

We work with ambitious brands of all sizes - from local startups to growing regional businesses. Our packages are structured so you get real value whether you're just launching or scaling aggressively.

Question 4

How does your AI-powered approach actually work?

Accepted Answer

We use AI for content ideation and generation, predictive ad targeting, automated posting pipelines, A/B testing at scale, and photorealistic image and video production. This lets us move faster and deliver more for every budget.

Question 5

What does the onboarding process look like?

Accepted Answer

We start with a free 30-minute consultation to understand your goals, audience, and current situation. From there we build a custom proposal. Once agreed, onboarding takes 3–5 business days: brand deep-dive, access setup, and a kickoff meeting with your dedicated team.

Question 6

Can I get a website built without taking other services?

Accepted Answer

Absolutely. Our web development service is fully standalone. You can commission a custom Next.js site, an e-commerce store, or a SaaS MVP without signing up for marketing services.

Question 7

How do you price your services?

Accepted Answer

We work on monthly retainers for ongoing services (social media, marketing, ads) and fixed-scope quotes for one-off projects (websites, brand identity, video). Pricing is transparent - no hidden fees.

Question 8

Will I have a dedicated point of contact?

Accepted Answer

Yes. Every client gets a direct communication line with the team leads working on their account. You're never passed between account managers or left chasing updates. We use Slack or WhatsApp depending on your preference, and you get weekly reports.

Question 9

Do you offer one-time projects or only monthly retainers?

Accepted Answer

Both. One-time projects (a website, a brand identity package, a video shoot) are quoted as fixed-scope engagements. Ongoing services like social media management or Meta Ads are retainer-based. We also offer flexible 3-month starter packages.

Question 10

Where is Aviva Digital based and do you work internationally?

Accepted Answer

We are based in Sofia, Bulgaria, and work with clients across Europe and beyond. All work is delivered remotely and digitally, so geography is never a barrier.

Question 11

How long does it take to build a website?

Accepted Answer

Usually between 2 and 6 weeks, depending on the scope. A site with a few pages sits closer to the lower end, while an online store or a site with more features takes longer. Right at the start we give you a clear timeline with every stage, so you always know what comes next.

Question 12

What do you need from me to get started?

Accepted Answer

Your logo and brand colours (if you have them), the texts and photos you'd like to use, a few websites you like, and access to your domain and hosting if you already have them. Missing something? No problem - we can help with copywriting, photos, branding and registering a domain.

Question 13

Do you offer support after launch?

Accepted Answer

Yes. We stay with you after the site goes live - technical updates, content changes, keeping an eye on speed and security, and new features as your business grows. The scope of support is agreed around your needs.

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